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Frequently Asked Questions

What is included in the price?
Delivery of the bouncy castle, set up, safety briefing, pack up and collection.

Which areas do you deliver to?
Delivery is FREE to local areas. Please see our Delivery Page for further details. We are happy to deliver to a reasonable distance outside this area, but a delivery charge will apply.

What time will the bouncy castle be delivered and collected?

Indoor Hire: Please specify the times required at the bottom of the booking form. The earliest delivery time is 8:00am and latest collection is 7:00pm, Please allow at least half an hour for us to set-up before the event is due to start and have an hour us to pack away.

Outdoor Hire: Delivery is usually made between 8:00am and 11.:30am. Collection usually between 16.00pm and 18:00pm. The option of Late Hire is available, if made at the time of booking.

Do you fully install the bouncy castle?
Yes, we do everything for you. We deliver and fully install the bouncy castle and safety mats ready for use. We will give you written safety instructions and go through them with you. We will fully dismantle and collect all equipment at the end of your booking.

How long does it take to set up?
It takes us approximately 15 to 20 minutes to install / collect our equipment depending on the ease of access and amount hired.

Can I collect the bouncy castle from you?
No. We need to set-up and collect the bouncy castle ourselves for health & safety reasons and insurance constraints.

Do you hire castles overnight?
No Sorry, We do allow late collection times when arranged at the time of booking.

How far in advance should I book?
Booking early is highly recommended, especially during the summer months and especially on weekends and bank holidays. However we can occasionally meet demands on the day. If you need to make a last minute booking please call us, as we will always try to help.

What happens if it rains?
Most of our castles have fully fitted shower covers however, in the event of bad weather, we will contact you to establish if it is safe to proceed with the hire. If your bouncy castle booking is cancelled in these circumstances you can choose to reschedule for a future date.

What preparations should I make before taking delivery of the bouncy castle?
Our bouncy castles are delivered on a sack trolley and we require a minimum clear access of 3ft wide. Please ensure that any paths leading to the area where the Bouncy castle is to be erected are clear and that the proposed site is reasonably level, free from obstacles, stones, sharp objects, dog mess etc, and is not excessively muddy. If there are any overhanging trees or bushes encroaching on the proposed site, these will need to be pruned back prior to our arrival. The unit cannot be sited where any side of it brushes up against shrubs, trees, fences etc. Barbecues must not be sited within 25 feet of the inflatable for obvious safety reasons. We will unfortunately have to refuse bookings for sites that are unsafe/unsuitable, but full payment will be required if we arrive onsite and cannot set-up for any of the above reasons.

How much room will I need for the bouncy castle?
The dimensions of each castle are quoted on this website, As a general rule, please also allow for 4ft to the front of the castle for the positioning of safety crash mats (which are supplied as standard with every bouncy castle hire), 4ft to the rear of the castle for the inflation fan, and 4ft to either side for clearance. If sited outdoors, there should be no overhanging branches within 3ft of the top of the castle. If sited indoors there should be at least 2ft clearance between the castle and the ceiling / lights. If you are at all unsure, please call us for further details.

What about an electricity supply?
We will need access to mains power electricity within 25 metres of the site.

Can you set the bouncy castle up on a patio or driveway?
No, for safety reasons any inflatable sited outdoors must be sited on a reasonably flat grassed area so that it can be securely staked to the ground.

Can you set the bouncy castle up in a hall?
Yes, All of our bouncy castles are suitable for indoor use in halls. Always enquire with the hall you are booking as to the size of the room and the height of the ceiling.

Do you hire adult bouncy castles?
Yes, we have several Adult Bouncy Castles for hire. Please note that adult equipment is made very differently from children's castles, and adults using children's castles causes damage to castles, for which you may be liable, and it can cause also injury to the users.

Do you offer bouncy castles for hire for fetes & fairs?
Yes, we do hire bouncy castles and inflatable slides for fetes, fairs and events. Please contact us for more details.

Do you have Public Liability Insurance?
Our equipment is supplied under protection of a Public Liability Policy, which is subject to the terms and conditions of hire agreement, of which you will be required to read and sign on the day, as YOU, the hirer, are responsible for supervision at all times.

Do you belong to any Trade Associations?
We are active members of a number of trade associations including TIPE (The Inflatable Play Enterprise), BIHA (British Inflatable Hirer's Alliance) and also BCN (Bouncy Castle Network), all of which encourage best practice within the bouncy castle hire industry.

Are there any safety instructions that I should be aware of?
You will be required to read and sign the terms and conditions of hire agreement, as YOU, the hirer, are responsible for supervision at all times.

If I need to clean the castle what can I use?
Our bouncy castles are thoroughly checked and cleaned prior to every hire. If it is necessary to clean any soiling prior to us collecting at the end of your hire, only use hot soapy water (washing-up liquid) to clean the castle. Chemical cleaning agents must NOT be used. It is important to clean any marks made quickly. Face paints for example must be cleaned off immediately whilst they are still wet, if not the face paint will permanently stain the castle. Wet Wipes can be safely used for this purpose. You will be charged from £50.00 if the castle is dirty when collected.

How do I make a booking?

You can easily book online, via email or phone:

Mobile: 07958 743 696
Email: info@bouncenortheast.co.uk

How do I pay?
A non-refundable Booking Fee of 20% is required at the time of booking to secure your order, with the balance to be paid in cash on delivery (as our drivers cannot accept cheques or card payments).

Do I need to show any identification?
We do need to see two forms of identification for bookings. A utility bill showing your address and another form of ID showing your name & signature such as a driving licence. We will be unable to proceed with the hire if you fail to provide suitable identification.

Do I have to be over 18 years of age to make a booking?
Yes

Cancellation Policy:
If WE have to cancel your booking due to adverse weather conditions you will be refunded in full. If YOU have to cancel your booking please Contact Us and try to give us as much warning as possible, as we may be able to hire the bouncy castle(s) out to someone else. Please be aware though that the 20% Booking Fee is non-refundable.